Shipping policy
Thank you for shopping with JWLRY HEIST® fashion house. We take pride in delivering high-quality, ready-to-ship pieces straight to your door. Below is our standard shipping policy:
📦 Processing Time
All orders are ready to ship and will be processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive a tracking number once your order has shipped.
🚚 Domestic Shipping (USA)
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Standard Shipping (3–5 business days): FREE on all U.S. orders over $100
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Flat rate shipping fee for orders under $100: $7.95
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All packages are shipped via USPS, UPS, or FedEx depending on location and availability.
🌍 International Shipping
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We currently offer international shipping to select countries.
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Shipping rates and delivery times vary by destination and will be calculated at checkout.
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Please note that customs fees, duties, or taxes (if applicable) are the responsibility of the customer.
📫 Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update.
📦 Delivery Issues
We are not responsible for delays caused by carriers, incorrect shipping addresses, or items marked as “delivered” by the carrier. If you experience any issues, please contact us at [your customer service email] and we’ll do our best to assist.
🖤 Questions?
For any shipping-related questions, feel free to reach out to us at [your customer support email or contact form link].